Support request
For incidents and technical questions about existing services.
support@connectionpoint.ch →Support
Help with the services we operate.
Tell us the affected site or service, the impact, when it started and any error messages. This helps us route the request directly to the appropriate technical staff.
Customer portal
Tickets, invoices, orders and customer details.
Open portal →Public status
General incidents and planned maintenance affecting shared services.
Check status →Customer-specific services
Managed IT, custom platforms, datacenter connectivity, network operations and agreed on-call arrangements use the notification and communication paths defined for that service. These updates do not necessarily appear on the public status page. If in doubt, use your service reference and agreed support contact.